Company:
Applied Membranes, Inc. (“Applied Membranes,” “AMI,” “we,” “us,” “our”)
2450 Business Park Dr. Vista, CA 92081 USA
Phone: (800) 321-9321
Email (General/Orders/Support): Sales@AppliedMembranes.com
1. Accepted payment methods
· Major credit/debit cards, ACH/bank transfer (where available), digital wallets (where available)
· All payments are processed securely via our third‑party payment processors
· We do not store full card details on our servers
2. Pricing, currency, and taxes
· Prices are shown in U.S. Dollars unless stated otherwise
· Applicable taxes, duties, and shipping are added at checkout based on delivery address
· Promotional pricing and discounts apply only within stated periods and terms
3. Order authorization and billing
· By placing an order, you authorize us and our payment processor to charge the payment method for the total shown at checkout
· Orders may be declined or canceled for suspected fraud, pricing errors, or product unavailability
4. Recurring subscriptions (filter replacements and service plans)
· Eligible products may be offered on subscription (e.g., filter cartridges, media, maintenance kits)
· You authorize recurring charges to your selected payment method at the stated interval (e.g., every 1/3/6/12 months) until canceled
· Initial order confirmation includes subscription details; subsequent renewals generate a receipt via email
5. Billing cycle and auto‑renewal
· Subscriptions renew automatically on the renewal date; if a renewal date falls on a non‑business day, billing may occur on the next business day
· If an order ships early or is delayed, billing may occur upon shipment; you will be notified of material changes
6. Trials and introductory offers
· If a trial or introductory rate applies, you will be charged the standard price at the end of the trial unless you cancel before the renewal date
· Trials are limited to one per customer unless stated otherwise
7. Price changes
· We may change subscription pricing with at least 15 days’ notice by email or on‑site notice
· Continued use or failure to cancel before the effective date constitutes acceptance of the new price
8. Failed payments
· If a recurring charge fails, we may retry the payment and notify you to update your payment method
· We may suspend shipments or service until payment is resolved
· If not resolved within 14 days, the subscription may be canceled
9. Updating payment information
· You can update payment details in your account or by contacting us
· Updating your payment method constitutes authorization to charge the new method for current and future charges
10. Skips, changes, and cancellations
· You may skip a shipment, change frequency, or cancel at any time before the next renewal cutoff shown in your account (typically 48 hours before the renewal date)
· Changes made after the cutoff may apply to the following cycle
· Cancellations do not grant refunds for orders already processed or shipped
11. Refunds and returns
· One‑time purchases: Refunds follow our Warranty Policy (link); shipping fees are non‑refundable unless we are at fault
· Subscriptions: Prepaid or current cycle charges are non‑refundable once processed; unopened items may be returnable per our Return Policy
· Defective or incorrect items will be repaired, replaced, or refunded per our Warranty Policy (link)
12. Proration
· If you upgrade/downgrade a subscription mid‑cycle, we may prorate charges or apply a credit to the next invoice, as applicable
13. Chargebacks and disputes
· Please contact us first to resolve billing issues. Unauthorized chargebacks may result in account suspension
· We will provide evidence to the processor for any disputed transactions
14. Shipping timing for subscription renewals
· Renewal orders typically ship within (X) business days after billing, subject to stock and carrier availability
· Delivery times vary by destination; see Shipping Policy (link)
15. Invoices and records
· We email order confirmations and receipts; past invoices are available in your account
· Please retain copies for your records
16. Security and data privacy
· Payments are processed by PCI‑compliant providers
· Personal data is handled per our Privacy Policy (link)
17. Third‑party processors
· We may use processors such as (Stripe/PayPal/etc.). Your payment is subject to their terms and privacy policies
18. Eligibility and restrictions
· You must be at least the age of majority in your jurisdiction to purchase
· Commercial buyers may have additional terms via written agreement
19. Governing law
· This policy is governed by the laws of California, without regard to conflict‑of‑law principles
20. Contact
· Billing questions: See our contact information near the top of this form.