Applied Membranes, Inc. (“Applied Membranes,” “AMI,” “we,” “us,” “our”)
2450 Business Park Dr. Vista, CA 92081 USA
Phone: (800) 321-9321
Email (General/Orders/Support): Sales@AppliedMembranes.com
1. Overview
- We want you to be confident in your purchase. If you are not satisfied, eligible items may be returned for a refund or exchange under the terms below.
- This policy applies to products manufactured and sold by AMI via our website or authorized sales channels.
2. Eligibility for Returns
- Timeframe: Request a Return Merchandise Authorization (“RMA”) within 30 days of delivery.
- Condition: Items must be unused, uninstalled, in original packaging, with all accessories, manuals, and proof of purchase.
- Authorization: All returns require prior RMA approval. Returns without an RMA may be refused.
- Return window after RMA: Ship the item back within 14 days of RMA issuance.
3. Non-Returnable Items
- Opened or used consumables (e.g., filter cartridges, media, membranes) unless defective.
- Custom-built, made-to-order, or configured systems.
- Items damaged through misuse, improper installation, alteration, or neglect.
- Final-sale or clearance items as marked.
- Services (e.g., installation, site visits), software, and downloadable materials.
4. Defective, Damaged, or Incorrect Items
- Inspect shipments upon delivery. If freight damage is visible, note it on the carrier’s receipt and photograph packaging and contents.
- Report defects, shipping damage, or incorrect items within 7 days of delivery with photos and your order number.
- We will repair, replace, or issue a refund at our discretion once the issue is verified. For freight shipments, we may coordinate a carrier inspection.
5. Installation and Used Products
- Products that have been installed, pressurized, or have had water run through them are not eligible for return unless a verified defect is covered under warranty.
- Labor, plumbing, and installation costs are not refundable.
6. Restocking Fees
- Standard returns (non-defective): Up to 15% restocking fee may apply to cover inspection, repackaging, and processing.
- Missing parts, damaged packaging, or signs of use may incur additional deductions.
7. Return Shipping
- Non-defective returns: Customer pays return shipping. Use a trackable, insured method; risk of loss passes to us only when received.
- Defective, damaged, or incorrect items: We provide a prepaid label or arrange pickup once validated.
8. Refunds
- Method: Refunds are issued to the original payment method only.
- Timing: Allow 5–10 business days after we receive and inspect the item.
- Deductions: Original shipping charges are non-refundable unless we made an error. Restocking and any damage/missing parts may be deducted.
9. Exchanges
- Exchanges may be offered for equal or greater value items. Price differences and shipping apply.
10. Warranty
- Many products carry a limited manufacturer’s warranty. Warranty terms are separate from this return policy and cover defects in materials and workmanship only. Proof of proper installation, maintenance, and use may be required. See our Warranty Policy for details.
11. International Orders
- Duties, taxes, and international shipping charges are non-refundable. Customer is responsible for return shipping and customs documentation.
12. How to Request a Return (RMA)
- Email: support@appliedmembranes.com or submit a request at
- Include: Order number, product SKU, reason for return, photos (if damaged/defective), and whether you prefer a refund or exchange.
- We will respond with RMA instructions and shipping details.
13. Freight Delivery Notes (Large Equipment)
- Ensure adequate access for delivery. Inspect pallets/crates before signing.
- Note any damage on the bill of lading and retain packaging for inspection.
- Refusals without documented damage may be treated as a standard return and may incur fees.
14. Title, Risk, and Chargebacks
- Title and risk pass to the customer upon delivery. Unauthorized chargebacks may delay resolution; please contact us first to resolve issues.
15. Policy Updates
- We may update this policy at any time.