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Shipping and International Duties Policy

Applied Membranes, Inc. (“Applied Membranes,” “AMI,” “we,” “us,” “our”)

2450 Business Park Dr. Vista, CA 92081 USA 

Phone: (800) 321-9321

Email (General/Orders/Support): Compliance@AppliedMembranes.com

 

1.      Scope and Contact

  • This policy applies to purchases made on www.AppliedMembranes.com
  • Questions: Contact us using the information located near the top of this form.

2.      Order Processing

  • Processing time: (X–Y business days) after payment verification.
  • Orders placed after (cutoff time, timezone), on weekends, or holidays begin processing the next business day.
  • Pre-orders or backordered items ship when available; mixed orders may ship separately.

3.      Shipping Options and Rates

  • Carriers: (e.g., UPS, FedEx, DHL, USPS).
  • Domestic: (Standard: X–Y business days), (Expedited: X–Y), (Overnight: 1 business day).
  • International: (Economy: X–Y business days), (Express: X–Y).
  • Rates are shown at checkout and depend on destination, weight/volume, and service selected.
  • Free shipping thresholds (if any): (details and regions).

4.      Tracking and Delivery

  • Tracking is emailed when the order ships.
  • Delivery timelines are estimates; weather, customs, carrier capacity, or events can cause delays.
  • Signature on delivery: (Required/Optional/By request).
  • Risk of loss passes upon carrier acceptance; report lost/damaged parcels within (X) days.

5.      Address Changes and Delivery Issues

  • We cannot change addresses after dispatch. For in-transit changes, contact the carrier.
  • Undeliverable/Refused shipments: original shipping fees and any return-to-sender fees will be deducted from refunds. Reship fees may apply.

6.      Shipping Restrictions

7.      International Customs, Duties, and Taxes

  • Unless stated otherwise at checkout, recipients are responsible for all import duties, taxes (VAT/GST), brokerage, and clearance fees assessed by the destination country.
  • These charges are not collected by (Brand) and are not included in the product price or standard shipping unless a “Delivered Duty Paid (DDP)” option is shown at checkout.
  • If DDP is offered and selected, duties/taxes are pre-collected by us or our logistics partner. If not selected/available, shipment is “Delivered at Place (DAP).”
  • Customs may hold packages; clearance times vary and are outside our control.
  • Refusal to pay duties/taxes or failure to clear customs may result in the parcel being returned or destroyed. Refunds (if any) will exclude shipping, duties/taxes, and any return/customs fees.

8.      Currency and Pricing

  • Prices display in U.S. Dollars. If your payment currency differs, your bank may apply conversion and fees.
  • For DDP orders, duty/tax estimates at checkout are based on HS codes and local rules; final assessments may vary slightly.

9.      Damaged or Missing Items

  • Inspect packages upon delivery. Report damage, shortages, or wrong items within (7) days with photos and the packing slip.
  • Keep all packaging while we investigate with the carrier.

10.  Split Shipments and Availability

11.  Fraud Prevention

  • Orders may be subject to verification. We may place a temporary hold or cancel orders we cannot verify.

12.  Force Majeure

  • We are not liable for delays or failures caused by events beyond our control (e.g., natural disasters, strikes, pandemics, customs closures).

13.  Returns for International Orders

  • Returns may be accepted in accordance with our Return and Refund Policy (link).
  • Original shipping and any duties/taxes are non-refundable. Return shipping and re-import fees are the customer’s responsibility unless the return is due to our error.

14.  How to Get Help

  • For order status, tracking, or customs questions, contact us using the information near the top of this page and provide us with your order number.
  • If your order has not arrived within the maximum estimated window plus (7) business days, contact us, so we can investigate.