All product returns must bear an RGA (Return Goods Authorization) number. Please contact Applied. Membranes to obtain an RGA number prior to shipment. The RGA number must appear on the outside of all packages. Items sent without an RGA number will be returned.
Returns should be sent to: Applied Membranes, Inc. 2450 Business Park Dr. Vista, CA 92081, USA
Returns for warranty evaluation of items within the warranty period must be approved by Applied Membranes and have an RGA number. Buyer pays all freight charges for returned goods. Returned goods must be properly packaged before shipment to allow a complete warranty inspection.
All returns for credit or exchange are subject to a 25% restock fee.
All goods must be returned freight prepaid within 7 days of receipt. Freight will not be credited.
All returned items must be new and unused. Assembled items or kits consisting of multiple parts must be returned complete with all components present.
Returned goods must be properly packaged before shipment and arrive in good condition to be considered for a credit.
